I called 8/2011 and was told by the rep that they need to send a letter to the dentist re my daughter's surgery. I was told the same on 9/9/2011.
On 10/10 and 11/2 I was told that the insurance didn't receive all docs from the dentist although the dentist told me they did sent everything needed to process the claim. On 10/19 I got a rejection letter due to lack of documents. When I called on 10/25 I was told that they didn't receive all documents. I called the dental office and they assured me they sent everything three times.
I called Signa on 11/2 and was surprised to hear that they were able to 'find' all the needed documents. A supervisor confirmed that findings on 11/29 (because I asked to speak to a supervisor after a rep claimed the insurance didn't have the documents yet again), however, on 11/30 I got another rejection letter. I called again 12/27 and was told that all the docs are in and that I will be getting a call.
I am still waiting!!!!!
Any idea when I will hear from you or better yet get some of the money back?????
Product or Service Mentioned: Cigna Dental Insurance.