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I am looking for other people who have lost their disability benefits from CIGNA and believe they were treated unfairly and dishonestly. I worked for VISA the credit card brand company and would also be interested in hearing from other disabled Visa alumnus....
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4 comments
Anonymous
#514334

cigna is a despicable organization. I would encourage you to file complaints with your states Dep't of Insurance and Attorney General. Hopefully, if enough people do this, it will convince legislators that ERISA laws need to be changed.

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Review
#210195 Review #210195 is a subjective opinion of poster.

Cigna only cares about money

CIGNA said cares about people needs, said cares about patient problems but reality is really sad CIGNA only cares about number of diagnosis for every patient,people who has management is responsible to measure doctors every month to see how was their schedule and see if this one was good with the number of patients they saw.Is really bad when you see a company worried for the money they can get instead of the service they are giving to patients. Im seeing doctors with 21,22,23 patients a day almost older people how can you imagine seen this number of patients every 15 minutes. how can you help this people in their needs, in their questions in less than 15 minutes. I believe it should be a law or something against insurance in the treatment of patients, they get a lot of money every visits then patient should expect the right time and the good atention every visit.
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Review
#208384 Review #208384 is a subjective opinion of poster.

Dear Cigna ,a business of caring

Because of the on going pain and medical problems to the right extremity , spine and neck Robert will be seeking medical help. And this being a Texas Workers Comp TWCC no. 92-125857 and you Cigna being the health provider Carrier no. 290c9210003 Robert will be asking your company everything you have on Roberts shoulder surgery performed by Dr. Gary Gartsman at St Luke's Hospital in Houston Texas. Complaint has been filed with the Texas Attorney General Open Records ID# 279994 on trying to obtain two sets of MRI's of the right shoulder, one taken before the *** surgery and one taken 6 months after the *** surgery that was taken away from Robert by the Texas Workers Comp Doctors and also a MRI of the right shoulder and neck taken by the Texas Medical Board through Dr. Henry Blum and Aetna health care , that the Texas Medical Board would not let Robert have. And a complaint was filed with the Texas Medical Board file # 07-2190 over this matter. Robert was told that medical problems that came from a surgery under workers comp will be covered. Robert faxed this to Cigna fraud department just to let them know that Robert will be knocking at their door privately or publicly it's up to them. You know Cigna you say you are a business of caring which is hard to believe from my experience with you . 90% could have been stopped and the pain Robert should of never went through and still lives with ALL because you and Dr Gary Gartsman chose not to give Robert the proper treatment at that time of surgery. And do you know what else makes Robert *** about that saying A Business Of Caring is that all that time until now you allowed them to take Roberts medical away and don't say you didn't because you would never do anything about it like the ones Robert filed complaints with in Texas. They say arthroscopic surgery is the best way to go but be careful, Robert went in with a small pain at the top of his right shoulder and came out with a destroyed and painful rotator cuff. bracheil plexus injury that damaged muscles and made them painful with use, the long thoracic nerve that tore apart from the winging of the shoulder blade which also ripped open the localize scleroderma which spread out a lot always giving off pain and effecting the spine and muscles and also causing major problems and pain to the neck because of the right extremity being out of place and the nerves to the muscles of the neck . Doctors say that Robert is to hard to be around or that we tried to help him but he won't take it which I said when did you ever try and help Robert all those years after surgery Robert would ask you for help and you would not and lets not forget about the Attorneys that would not help and the attorney that took medical films from him that know one would do anything about.The only thing Robert asked for was the MRI's taken under the Texas Workers Comp and the MRI's taken by the Texas Medical Board be handed over so they may be reviewed and for Dr. Angelia McCain tell Robert who order her to give Robert a shot in his back behind his shoulder blade where the scleroderma spread out which she did not bill him for or tell him what she put in his back. It was a large shot with a very dark red color to it. I could say a lot more but that won't make things better but what would help Robert is being under proper doctor with everything in the open . Because when people say they want to help you but still hind things from you we'll that's just to hard to be around . HEY DOCTOR YOU GOT TO GET THE PATIENCE TO TRUST YOU BEFORE THEY CAN REALLY OPEN UP TO YOU ,and with Robert they always tried to down play it as to nothing but it was more than nothing a lot more.
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#203497 Review #203497 is a subjective opinion of poster.
I work for UBS Investment Bank which funds it's own health insurance and uses CIGNA as agent. My wife fell and broke her leg. Called 911 to take her to hospital. CIGNA sends a letter saying I didn't get medical authorization for the ambulance and quesitons the...
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3 comments
Anonymous
#370022

:( Irish..you are ignorant. Broken leg is a valid call.

Try heavy mental bleeding or cold for two weeks or knee pain for two hours, there is massive abuse of EMS.

Bottom line, should have Medicaid!

They will pay for anything! I took a parent and 4 kids to the hospital for a " check up" at 330 am the other morning cause, Medicaid will pay for taxi back and no copayment since it is the er!

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#203466 Review #203466 is a subjective opinion of poster.
Service
Cigna Health Insurance

Cigna review in Griffin, Georgia: Dropped from Plan

I am a full time college student about to graduate with my bachelors this spring. I have been on my parents policy for the last 3 plus years. I decided to go to the doctor last week and was denied because I was told that I did not have insurance despite the CIGNA card stating that my policy was in effect. My mother and I contacted the CIGNA customer service department and were told that I had not been insured for the past year. Despite payments being deducted from my mother's account and being issued cards that stated otherwise. I have submitted the necessary documents every time they were required. When I was supposedly "dropped" no notification was given by CIGNA. I told them that we wanted our money back for paying about a years worth of premiums that included me on the insurance and I was told that they do not give refunds. Rest assured they will be hearing from my lawyer within the end of the year and we will be reimbursed for the money we paid for services that were not rendered. My suggestion to you is if you have CIGNA, pick up your phone and verify all your policy with them immediately and then start the process to find another company.
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1 comment
Anonymous
#199701

I'm sorry this happened to you. If I can help, please email your contact info to SCR_isolve@cigna.com

Review
#202317 Review #202317 is a subjective opinion of poster.
Loss
$2

CIGNA Medical Insurance

I had both legs amputated June 2009 due to a serious post surgical complication. CIGNA paid their share of the medical bills and for that I am grateful. However; getting prostheses has been a horendous fiasco. My prosthetist applied for permanent prosthetic knees December 18, 2009. CIGNA waited until September 28, 2010 to process the claims and then only after we contacted their president. CIGNA has also denied my claim for state-of-the-art electronic knees. They will only pay for outdated pneumatic knees so I have to pay the difference. CIGNA is an incompetent, outdated, and uncaring company.
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1 comment
Robert
#219137

Cigna health insurance does nothing but send letters explaining why they still need more information in order to pay -or why they will not pay after you have supplied them often the same information 4 and 5 times. They are useless, but I am trapped -at least until 2014 when healthcare insurance reform kicks in.

Will I survive?

That is the question for someone with a serious chronic illness burdened with this dreadful company for your insurance. :cry

Review
#202199 Review #202199 is a subjective opinion of poster.
Service
Cigna Claim
I work at claims department for an air ambulance company. I submitted a preauthorized claim, authorized by RN case management at the City of Las Vegas who is self insured but uses Cigna to manage their funds and pay out claims. First submission was "lost" by the US...
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5 comments
Nancy G
#268827

It does not matter what they say, they are responsible for what their employees say to customers, the problem is proving the person said it. TRY THIS, get the name, at least the first name, of the person you talked to, not the time and date. Then write out what was discussed in a letter, start out " I am writing to confirm our conversation of (date and time) regarding ( ). Close with something like "if there are any concerns or if there is any misunderstanding, please write me within 10 days to clarify. This is a trick my father, an attorney, taught me. If they don't reply to contest what you wrote, then it is considered documentation of the call. Being in Illinois I can only tape it (even using memo on my answering machine) without announcing I am doing so and getting their permission in writing or on the recording, or it is illegal eavesdropping. This is true even if their pre-recorded message says that they may be recording it for training and quality control purposes (this law is why they always have that announcement).

Keep a copy and send it registered mail with return receipt requested (so someone has to sign for it). Also, after the first attempt BCC (old speak for blind carbon copy), make a copy and send it to your Human Resource Director or Director of Benefits. Even if your company has wised up and uses a different provider now, they will have paid a lot of money to CIGNA to provide services and benefite. Their phone call, complete with the specifics in your letter will go a long way.

In all future correspondence type CC (for carbon copy)and the name and title of your Director of Benefits, so they know who else is seeing it. On third try CC you state representative and State Senator (because the state must license them to be able to do Insurance Business in your state, even to be processor for companies that self-insure.

ALWAYS include you Group # ID# (but NEVER you SS#), the DOS (Date of Service) and if you have the Explanation Of Benefits (EOB) reference number(s) as well as your contact information. I just make a blank page on my computer with this info on it and use it for each new letter.

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Review
#200880 Review #200880 is a subjective opinion of poster.
Service
Cigna Claim
Loss
$6000

If your DR pulls you out of work dont count oncigna for help

My DR.pulled me out of work as a tractor trailer driver for thoracic mlyeopathy 2 herneatrd discs and a fatty tumor in my spinal membrane pushing on my spinal cord dr.said no driving, no lifting,no bending ,ect you could do permanet injury to your spinal cord or paralize yourself. cigna says we need more info! this is how cigna plays its game trying to presure out of work people to go back to work or loose your house car and everything youve worked for and the companys that choose cigna for there employees are well aware of this tatic! thats why companys that only act like they care about there employees give them cigna diability.call your H.R rep call your states insureance regulators apeal all there unjustafied denals.have all your co-workers sighn a petition to get cigna out as your carrier.because if you are unable to work bye the time you get done trying to fight cigna you will have reuined your credit, lost your house,lost your car, ect,trust me get them out now before it happens to you.when your company choose a dirt bag company like cigna the only concern was how much!! not how good is the coverage.
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#198608 Review #198608 is a subjective opinion of poster.

Cigna review in Washington, District Of Columbia: Lisa cosumer advacate refused information for me to recive my meds

i needed important information for my doctor which lisa refused to give to me my cigna ive tried for three to reach a superviser which i was give the run around for three days they would ethier put me on hold for one hour then hang up the phone after ive been waiting all that time then would switch me to someone who dosent have a clue to why i was put on the phone with them they would be rude and let me know they they dindnt want to be bothered in a way as to why i needed to speak to a superviser
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Review
#197624 Review #197624 is a subjective opinion of poster.

Cigna Health Insurance......Website is ***

I needed info re: my drug plan. The wbsite was un-nagavational !All About sales info. Never found the icon.I'm sure there is a path there, somewhere. 95% sales sites or advertising. I am IT savvy and this is a sad site. Will have to go back to pulling out the paperwork and forget the internet site. A pity to go back to filing mounds of paperwork since the website is impossible. Costly plans that pay very little as well. Oh, well, my employer will chg again soon. Thanks for letting me tell you how pissed I am
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6 comments
Anonymous
#533232

Cigna is a joke, just cancelled my plan

Anonymous
#388268

CIGNA 2011 plan "eliminated" co-pays for "routine" (annual) physicals, but they nickel and dime the consumer with charges on tests they perform annually. Thus, the amount I'm paying for my routine visit, is 2-3 times higher than my co-pay.

During my routine exam, I asked a question about a couple of things which coded as a separate visit, and I was charged. Luckily, my doctor resubmitted with the accepted "routine" code that CIGNA paid. Now I'm faced with another bill for part of a routine test that CIGNA did not cover. The details of these charges are not explained up front, which is deceptive.

I, too find their site difficult to navigate, and cannot even locate the latest EOB for a recent bill for testing I've received. And the phone waiting and button pushing is laborious and stressful.

Anonymous
#347309

I am not the original poster, but I have issues with the mycigna.com site. There is always some error on a page when trying to access information, usually EOB and pharmacy information. Oddly enough, the page where they want to collect your health information works just dandy! I've used different browsers and different computers and had the same result on all of them.

They give a number to call, but why should I wait on hold. They should have a way to email them or submit a web form.

I used to really like Cigna, but their website is making me rethink that.

Anonymous
#260822

Not only is their website ***, they also don't allow you to send in claims by fax or email, something that is very common today.

They force you to spend a lot of money and time sending something by donkey mail.

This company is backward and needs to move into the 20th century, never mind the 21st century.

Anonymous
#229314

I learned the hard way that CIGNA is the worst of all the insurance companies. I finally sued them and won my case, since they were obviously negligent, but it never lessened my anger and pain. I would do just about anything to shut that company down before they hurt or kill people.

Anonymous
#225891

On mycigna.com there is a "My Pharmacy" tab, dead center top of the page, it will take you right to the information you need. Obviously you didn't go to the right website.

I'm sure you were at cigna.com, which is the general company information page and would not contain your plan information. Before bashing a company get your facts straight.

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Review
#197152 Review #197152 is a subjective opinion of poster.