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For the last 3 months I have been battling this horrible company to approve my short term disability claim. I was taken out of work by my Dr. due to a back injury that is chronic in nature. I also am diagnosed with depression which can be very severe in episodes and...
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1 comment
Anonymous
#741131

And yet you were able to return to work-rather proves you were not unable to work.

Review
#456199 Review #456199 is a subjective opinion of poster.
Service
Cigna Disability Insurance
Loss
$8000
My husband was diagnosed with heart disease last December, and until recently, as far as we know Cigna was paying all of the claims, UNTIL my husband reached his out of pocket limit for this year. My husband's cardiologist, who is an approved in network doctor, said...
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Review
#447725 Review #447725 is a subjective opinion of poster.
Loss
$3800
My 19 y/o son has a progressive neuromuscular disese that effects balance, coordination, gross and fine motor skills and energy. There is no current cure or treatment. He is attending college and living on campus. He has been battling to stay walking as long as he...
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Review
#443829 Review #443829 is a subjective opinion of poster.
Service
Cigna Health Insurance
My husband was diagnosed with Testicular Cancer in April. One testicle was cancerous and was removed - prior to this his tumor markers were normal! He then had a CT scan of the pelvis and abdomen - what the doctors saw was enough to call for three rounds of BEP...
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Review
#443041 Review #443041 is a subjective opinion of poster.
Service
Cigna Health Insurance
Loss
$4200
Tags
  • Imaging

Cigna provides the worst customer service

I pay $800 a month for insurance through my employer. I am forced to use Cigna's home delivery pharmacy. Every dealing I have with Cigna or the pharmacy turns into an argument. They don't support their clients, they read from a script and they obviously do not care about the patient. They recently refused to fill a Rx at a local pharmacy because I had it filled locally 3 times over 2 years ago. I was leaving town and needed it asap but they refused to help. I left town without my medicine. Then upon arriving home, they had sent me Rx hat I nor the doctor called for a refill (I haven't taken this Rx for over a year), they want me to pay $60 for it and refuse to allow me to return. I have not dealt with such reoccuring poor customer service in my life!
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1 comment
Anonymous
#744211

education is essential... its your employer who elects how your benefits are set up.

so its your employer FORCING you to use home delivery, not the insurance company.

believe if you weren't forced to used home delivery your premiums would probably be $1600 a month. and pretty sure either you or your dr had to of ordered the rx, considering they do not automatically fill anything and i'm sure if you called they told you this so either you, a family member ordered it or your dr sent in an rx.

Review
#442704 Review #442704 is a subjective opinion of poster.
Service
Cigna Health Insurance
Loss
$500
Tags
  • home delivery pharmacy

Cigna review in Jackson, Mississippi: Denying claims, incorrect payments

I have repeatedly had problems with cigna, It took the mississippi insurance commission to straighten things out last time (I spent nearly 200 hours of my own time and 11 months trying to fix the mess) and it looks like we are headed there again. In addition they claim they will not make you change doctors (transition of care) when you are in the middle of chemo. They gave me 8 days to find a new doctor between rounds 3 and 4 of chemo. They lie, don't do what they say they are doing, they currently are charging me an office visit for the pathologist (tissue sample sent to the pathologist from an office visit so needs billed under lab and they didn't pay under my lab benefits, they paid under office visit WTF? They are incompetent, frustrating to deal with, don't do what they say they will do. I hate this company. They also called finishing the breast cancer reconstruction "vanity surgery" and refused to pay (there is a federal law requiring them to pay!!!). After almost a year of fighting with them they finally relented on that. The supervisor talks over you and doesn't listen.
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4 comments
Anonymous
#787257

I am looking in to buying health insurance,from cigna and apreciate the feedback :)

Anonymous
#1348770
@abe

Look else where for insurance!!!! I've had trouble with prescriptions, won't approve tests that are NEEDED, co payments on prescriptions are through the roof, and short term disability is a joke!

They lie,lie and lie. Don't call or return calls.

Say they requested something from the see and never did!! I've been reading reviews and complaints for 5 days now, trying to get information about suing them.

Anonymous
#745548

I've been fighting Cigna for at least 10 straight months and they have yet to resolve an issue. No one is returning calls (head of facility, billing supervisors, etc).

I've never seen anything so messed up in my life. I'm working to get a formal complaint against them (tons of documentation), but, like you, I've already spent hundreds of man-hours on this & trying to consolidate everything for the Dept. of Ins.

is a challenge. These people need SERIOUS auditing, penalties, etc.

Anonymous
#702840

Hello. I'm so sorry for the trouble you've experienced.

I'd like to look into these issues for you.

Please email me at LetUsHelpU@cigna.com. I can help.

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Review
#441059 Review #441059 is a subjective opinion of poster.
Service
Cigna Health Insurance
On April 15,2013 I suffered a female hemorrhage. i have been a nurse for over 33 years and have never called in sick for any condition except severe illness. I even worked my shift the following day. By Wed. the 17th I was too weak to work. I saw a surgeon's NP,...
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2 comments
Anonymous
#787258

i dont see any cigna reps making any connents here or offering any kind of help like on otherposted complaints.. i wonder why? :eek

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Review
#438935 Review #438935 is a subjective opinion of poster.
Service
Cigna Disability Insurance
Loss
$9219

CIGNA Changed the drugs they will allow in their Medicare RX formulary

When you are on Medicare you have to review your RX and health insurance providers at the end of each year for the next year. Last November 2012 I logged into the Medicare site, entered my RX drugs then reviewed the suggested providers. CIGNA claimed they covered more of my RXs than any other. I chose them as the most cost effective provider. In January of 2013 they changed their formulary and removed coverage of one of the most expensive drugs. We are required to stay with our provider but they are not required to honor their commitment to you. I will NEVER subscribe to CIGNA again.
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1 comment
Richard W
#1631995

You are not the only one to not ever deal with them. Customer service has no idea what they are talking about...and that is if you can even understand them!

Website???

So far the only info they give you is that I have found is how to make an online payment. There you go...money important, customer...NOT!!

Review
#433733 Review #433733 is a subjective opinion of poster.
Loss
$1200

Cigna review in Marina Del Rey, California: *** discrimination

I am a former employee who worked for Cigna as an entry level employee in phone are and was terminated because of my openly *** sexuality. My performance was excellent, attitude great, attendance near perfect and motivation high. I was terminated for no reason with proof and not given my due process. I need the help of other openly *** workers wrongfully terminated by Cigna. I say two other openly *** men who were suddenly terminated for no apparent reasons with 6 months of each other. Cigna claims to be diverse in its internal make-up but is not representative of all minorities.
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Review
#432729 Review #432729 is a subjective opinion of poster.
Loss
$45000
So, if anyone has the opportunity to join up with Cigna health or dental, think again. I have two policies on myself. TWO. One through the state of Wyoming (primary) and then a secondary policy through my husbands company. Get this, out of these two policies, they have...
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1 comment
Anonymous
#680430

CIGNA is a criminal enterprise that has stolen money from our HRA and denies and delays paying legitimate claims. Since it is employer provided, I have the Dept.

of Labor and the IRS investigating and I urge everyone to do the same. If enough pressure is applied to the corporate lapdog government agencies, they might actually do something about it.

Review
#429045 Review #429045 is a subjective opinion of poster.
Service
Cigna Dental Insurance