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Unreachable Customer Service Review

It seems Cigna likes to play games with people's money. I'm owed 724.00 in reimbursement and called them over 11 times. No one cares I'm passed along, told being processed and nothing. I made requests for supervisors to call me back nothing.
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Review
#547343 Review #547343 is a subjective opinion of poster.

Cigna Claim Review

Submitted a claim for reimbursement 4 months ago for 520.00. I have called numerous times and keep getting the run around from the last 4 agents I have spoken to. Today spoke with a supervisor and she said I need to resubmit the claim to her and it could take up to 30 days to process. I asked what the last 4 agents that I have talked done with my claim and she said she would reach out to them.
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Review
#543574 Review #543574 is a subjective opinion of poster.
Service
Cigna Claim

Cigna dental should never be allowed in NM

1.0
Details
Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are out and out LIARS! They are by far the worst company to deal with and no one should ever purchase CIGNA Dental knowingly! We are now involved with insurance commmission in the state of NM to pull their priviledges in NM. We at one time considered being pre-ferred provider for them, but that will never happen and are telling every Dentist in town to pull their contract with CIGNA Dental. DO NOT USE CIGNA DENTAL.
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Review
#540159 Review #540159 is a subjective opinion of poster.
Service
Cigna Dental Insurance
Reason of review
Problems with payment
Loss
$4250
Preferred solution
Deliver product or service ordered

You Can't Trust Cigna - Do not Sign Up with them!

Oh what a horror story! I am so glad to have found this site and hear the other problems one has with Cigna! I remember talking to an agent who informed me that Cigna has an A+ rating for consumers and that my present insurance company has a B+. Well, my present company pays everything with no questions asked, have stood by me for 7 years and Cigna won't even approve me for being a secondary insurance as I have Medicare too. I elected to have vericose veins closed as they can cause pain and they are ugly on your legs. Medicare picks up 80% and Cigna would not pick up $640. because it is not in their guidelines. I just am grateful to my instincts that because of the way they treat you for an initial interview by their underwriters, I knew this insurance company was not going to be good for me. They had rejected me, then my surgeon sent them a fax explaining the procedure as an out-patient, they accepted me. Then a week later they changed their minds and rejected me a second time. I called and rejected them.
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Review
#539658 Review #539658 is a subjective opinion of poster.

Cigna refuses to pay dental dentures

1.0
Details
Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the balance was to be paid by Cigna, that is what I was told back then. About two weeks ago I got a letter from the Dental office requesting me to paid in full the remaining balance of $ 591.00 dlls because Cigna is refusing to pay their share, They say partials were made for teeth that were missing before I was covered by Cigna Dental, whattt ???? I have been reviewing my insurance policy over and over but I do not see anything that states what they are saying about coverage. I contacted Cigna and they say it is listed on policy terms what they are saying about missing teeth. I refused that statement, they say it is not listed on the online version but in written booklet. Any clue on how can I fight back the charge ????
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2 comments
Anonymous
#879929

Appeal it.

Marlisa
#880615
@Jay

Working on that, as soon as I get a response, will be posted

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Review
#537698 Review #537698 is a subjective opinion of poster.
Service
Cigna Dental Insurance
Preferred solution
Full refund
On 9/15/14 my primary care physician had requested an MRI for a neck injury. He was denied 3 consecutive times by CIGNA. His best advice was for me to head to the local ER, which I did on 9/17/14. The Physician's Asssitant there recommended that I see a...
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Review
#537231 Review #537231 is a subjective opinion of poster.

Stress Test Review

Cigna is horrible. They are denying procedures like MRIs and stress tests that doctors want to do in order to find out what id going with their patients. They advisr it isn't medically necessary. How do they know.
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Review
#535279 Review #535279 is a subjective opinion of poster.
1.5
Details
I recently had a routine colonoscopy supposed to be covered 100%. Now I owe $900 in bills because in a previous test I had a polyp. This procedure is now considered medical and not preventive. What a rip off I guess they want you to wait until you have cancer and...
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1 comment
Anonymous
#868458

Cigna is the worst insurance Ive ever had as well, and their home pharmacy delivery is a criminal operation. They have ripped me off twice

Review
#530177 Review #530177 is a subjective opinion of poster.
Service
Cigna Health Insurance
Loss
$900
Preferred solution
Full refund
Cigna Dental is awful. First they denied payment on my periodontal cleanings. When I asked why, they said the dentist never sent them my perio charting. Turns out that Cigna never asked for the chart, and they admitted that they didn't ask for it. Then they sent me...
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Review
#527393 Review #527393 is a subjective opinion of poster.
Service
Cigna Dental Insurance

Review | Cigna review

Poor customer service. We are in August. I called because they haven't sent me a Bill and every time I call they said I am goid until November then I get a letter telling me I will be cancelled if I don't send payment. They had dropped my son in February without letting me know so they have credited my account and that is the reason I didn't owe any money. They claim the never got proof that he is still going to college which they never asked for. Every time I call no one seem to know what's going on because there is no notes in the system. What happened to Cigna? If I was the manager there no one would have a job. They all have a paycheck because if the high premiums we pay . The least Cigna can do is provide good service!
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Review
#525863 Review #525863 is a subjective opinion of poster.