Cigna
Cigna Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cigna has 1.4 star rating based on 184 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Cigna to a friend or colleague.
- Rating Distribution
Pros: Benefits, Some of the people seemed to care a little bit, Can only do what they are t.
Cons: Terrible customer service, Customer service, Deceitful business practices.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cigna has 1.4 star rating based on 184 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Cigna to a friend or colleague.
- Rating Distribution
Pros: Benefits, Some of the people seemed to care a little bit, Can only do what they are t.
Cons: Terrible customer service, Customer service, Deceitful business practices.Recent recommendations regarding this business are as follows: "Choose another carrier", "Call Cigna's real #, not support. They do not know what to do, and just keep transferring you so it won't be their problem.", "If you have the choice to use another provider, do so.", "My appeal was shunted off to some "dead letter" file. I had my customer ID @ the end of my appeal letter, under my signature. Cigna claimed they "could not find it". So, they just filed the letter. I had the case # (their "SR" number) @ the top of my appeal, but no one bothered to use that. I called & asked to speak to a manager. She found the mis-filed letter. Put your customer ID & SR# at the top of your appeal letter.", "Be aware of using this company before you opt to use their servicep".
Most users ask Cigna for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
The MOST incompetent billing department!!!
In December 2023, we were notified that due to a glitch in Cignas software our dental insurance was cancelled due to non-payment of premiums. My husband and I have our payments on automatic withdrawal.
At the time, Cigna employees told us that somehow our payment info had been deleted from Cigna system. After two VERY FRUSTRATING HOURS on the phone in January 2024we were reinstated and payments were back on automatic withdrawal.
TODAY, 3/27/24 I received a robo phone call informing me that payments have not been made & I will be cancelled. IRONICALLY, after checking statements, there was a payment on my husbands policy & none for me. I immediately called and it took forever to get a human to speak with!
The gentleman who assisted mumbled and it was beyond difficult to understand him.
It took another hour of our time to start the automatic payment process FOR THE 3rd TIME! AND STILL, no real explanation for what the issue is that is causing this!!!
User's recommendation: Choose another carrier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Tinkbell045@***.com
Company fixed the issue and I have been provided with full refund.
Preferred solution: Deliver product or service ordered
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Verified ReviewerCan't even get someone on the phone
Preferred solution: an actual customer service rep
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmail for Provider Accnt
Our office had an original account with Cigna. We got a new Finance Coordinator, who made another account and messed everything up.
She no longer works in the office. While trying to reset credentials and speaking to 5 different people, the last rep told me to just completely register a brand new account, but with a new email due to our office email already being linked to the original account. Once we were able to access everything, the rep told me I would be able to change it back to our original office email (smile@***d) but it does not give me the option to do so. Please give our office a call at (301)441-**** to walk us through what to do next in terms of changing the email linked to POWERSONE1 (k.olario@***.com) to: smile@***.com.
Our Office hours are from Tuesday-Thursday 8am-4:30pm EST (lunch is from 12:30pm-1:30pm), & Fridays from 8am-4pm EST (lunch is from 12pm to 1pm). Thanks so much and we look forward to you all reaching back out to us.
Preferred solution: Email changed on our office account.
User's recommendation: Call Cigna's real #, not support. They do not know what to do, and just keep transferring you so it won't be their problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould like eob sent on paper.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtreme Poor Sevice / Withheld my medication
My doctor prescribed me medication and Cigna refused to authorize payment for the full quantity that my doctor prescribed. They would only pay for 7 pills.
That would only last me 3 and a half days. When I called, Cigna says the would need a 'Prior Authorization' for the full amount the doctor prescribed. When I asked if they notified my doctor about this, they say 'no' and asked if I wanted them to contact my doctor and request the pre-auth... Well DUH !!!
I actually had to instruct Cigna to contact my doctor and request the pre-auth. Nice little loop hole they're trying to thread by only paying for 7 pills so as to not actually deprive me outright of medication, which would be illegal, but then never notifying my doctor so they never actually get the pre-auth needed... Which would then mean if they never received what they never asked for, they never have to pay for my full prescription. Horridly shameful to screw with peoples lives this way.
I used to have Blue Shield and never had this issue. My employer now uses Cigna so I don't have a choice in my insurance provider.
- Having cigna coverage then being denied my medication by cigna
Preferred solution: Deliver product or service ordered
User's recommendation: If you have the choice to use another provider, do so.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeductible accounting
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Sun City West, ArizonaConfused about amount of money
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Verified ReviewerMissing Response For Level 2 Dental Claim Appeal
1/2/24
Customer Service:
I sent a Level 2 appeal to you on November 18, 2013. This appeal was sent to:
Cigna Dental Appeals
Attn: Level 2 Appeals
PO Box 188044
Chattanooga, TN 37422
I was appealing your Level 1 decision to deny coverage concerning dental services
provided to me by Dr.
Shridhar Reddy Sagili on 4/25/23 and 4/30/23. Specifically:
1. Comprehensive Oral Evaluation, SR#: 148703****
2. Cleaning (D1110), SR #: 148703****
Your Level 1 denial stated that I should expect a reply letter from you within fifteen (15)
business days from the date of receipt of the appeal.
It has now been at least 25 business
days and I have not heard anything from Cigna.
Will you please look into this problem? I was very disappointed that I was denied
coverage on the original service, then had to appeal it, then had to appeal it to a second
level, and now have to write this letter.
Lee Radzicki
ID #: 79647****
Preferred solution: Full refund
User's recommendation: My appeal was shunted off to some "dead letter" file. I had my customer ID @ the end of my appeal letter, under my signature. Cigna claimed they "could not find it". So, they just filed the letter. I had the case # (their "SR" number) @ the top of my appeal, but no one bothered to use that. I called & asked to speak to a manager. She found the mis-filed letter. Put your customer ID & SR# at the top of your appeal letter.
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Verified ReviewerTotally and completely unresponsive, really makes me wonder if there is not some kind of scam going on between insurance companies
I used cigna via cobra for a couple of months until I got on the insurance plan with my new employer. I has been 5 months since I last paid for coverage with cigna and have been paying United for three months but every claim with United is denied because they say cigna is my primary provider.
I have made countless calls and spent over 20 hours on the telephone with cigna customer service and have made no progress. I have spoken to customer service, supervisors, and managers and made multiple calls with cigna and my cobra provider where the cobra provider said my coverage with Cigna should have ended July 31st. Cigna says they require notification from cobra(health equity) and they have provided three different times and each time the email address cigna provides is a different one. After all the call, time and confirmation they will not take me out of the system and United will not pay any claims until Cigna takes me out of the system.
We have a dozen or so unpaid claims and from United and they say its all on Cigna because they won't update they system. No I am getting bills from drs. saying money is past due and my wife has a pending surgery and we cannot get anything done because Cigna say they cannot tell if I have paid or not so that is not reason to take me out of they system and they need verification. We have given both written and verbal verification multiple times and nothing happens.
I do know that everyday that goes by that the claims do not get paid the insurance companies are making money and it really has to make you wonder if this is not some kind of scam!
I am quite confident had I not paid and filed claims they would quickly be able to determine I am not eligible due to no payment but when its to their benefit they don't seem to be able to figure it out despite all the time effort and confirmations. It is absolutely maddening!procee
- Terrible customer service
Preferred solution: taken out of the system showing them being my primary coverage
Falsely running a card
On December 5 Rebekah from Day Spring foundation called Cigna on my behalf (I signed a paper release for day spring, but Cigna never ask my permission to speak to Dayspring) to make my premium payment of 291.98 because I am financially having a hard time the agent that took the money after she had given them her credit card he withdrew it out of my account (4262) he did not verify the last four digits of her credit card he assumed it was me and even if it was (which it was not) he still did not use the CC that was provided at the time of the call (2894). I have requested a refund which I was told after I called in with Rebekah on the phone from day spring and she made the payment that I could request a refund for the 291.98 that was taken out of my account(4262) without my permission.
I can be reached at 828707**** and I would appreciate a call regarding this matter. Thank you
Falsely running a card
On December 5 Rebekah from Day Spring foundation called Cigna on my behalf (I signed a paper release for day spring, but Cigna never ask my permission to speak to Dayspring) to make my premium payment of 291.98 because I am financially having a hard time the agent that took the money after she had given them her credit card he withdrew it out of my account (4262) he did not verify the last four digits of her credit card he assumed it was me and even if it was (which it was not) he still did not use the CC that was provided at the time of the call (2894). I have requested a refund which I was told after I called in with Rebekah on the phone from day spring and she made the payment that I could request a refund for the 291.98 that was taken out of my account(4262) without my permission.
I would appreciate a call regarding this matter. Thank you
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Verified Reviewer | Weirton, West VirginiaCompany is a scam
On 9/13 I submitted two claims to Cigna for hospital indemnity and have had non stop issues since the process has began. First issue is the claims were not procsessed in the order they were submitted.
The lower claim which was submitted second was procssed before the first claim that was submitted (the first claim would have been a higer payout) but it was denied because the second claim was processed first. They company then processed 100.00 payment for the first claim which is still wrong.I did not get credit for being in ICU even thought Baptist Medical sent over the information( this have not been resolved). However, per Cigna, 2 checks were issued on 9/20 and would be received in 7-10 business days. The checks never came, after serveral phone calls to the comp, I found out the payments were mailed to the wrong address(companies mistake) but would be resissued tot he correct address.
New check was mailed on 10/5 and 10/9, checks never came. I contacted Cigna again to advised checks never showed up. I contacted Cigna again and was told that check was mailed on 10/20. Atp I did not believe them for the obvious reasons and req a sup to contact me.
On 10/27, I rec a call from a sup and was told the one check was mailed on 10/23 but had no idea what was going on with the 2nd check. Today is day 7 and I still have not rec my checks and I am very upset. Each time I call (which has been 15 days atp) I am told the same thing that the check has been mailed and the checks never comes. Im done going in circles with the company and being lied to over and over.
I have filed a complaint with the Attorney General today and going to social media next to complain and other platforms that may help me get what is owed to me. Claim# 10002**** and 10002****.
- Take your money and does not issues payments per policy
Preferred solution: Check processed, issued, and actually mailed to me.
User's recommendation: Be aware of using this company before you opt to use their servicep
Insurance Expert Talks
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Verified Reviewer | Santa Rosa, CaliforniaCigna had me on hold for 10 minutes
User's recommendation: Be prepared to wait on the phone line for a long time
They have the absolute worst call center!
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Verified ReviewerEmployees give false information
I had to call about my father's account, because he died. He died just a few days into a new billing period.
I spent about 5 hours on the phone over a period of 3 months. Talked to several employees and all told me there was a way to dispute the bill and get a discount. Each time I called for an update I was told the previous person had done it wrong and the next person was going to help me get it figured out. Fast forward and now I was told I had to submit a bunch of paperwork in order for them to submit it for review.
I got frustrated with how that employee was handling the call, so I ended it. I then called back to talk to a different employee. Who then told me there is no way to dispute or change a bill. I am stuck paying the entire bill.
So they wasted my time and are still demanding I pay the entire bill. The whole situation is unprofessional and insulting. DO NOT go with this company.
They are a complete waste. I'm not sure if their employees are fully trained or if they are given discretion to say whatever they want.
- Poor customer service
Preferred solution: Price reduction
User's recommendation: Go someone else for coverage
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I called Cigna's real number, it was not helpful and the woman hung up on me.