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I have herniated disks in all 3 sections of my back and did have an MRI in 2014 which showed this. I've had several back injections and Physical therapy over the years. Now that I've had another episiode with my lower back and in severe pain and my doctor ordered an...
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1.0
I didn't like
  • Cignas refusal to approve mri for back pain
#1130569
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One of the requirements that Cigna has when making an out of network doctor is the the patient to submit the Doctor's Tax Employer Identification Number (EIN) or the Doctor's Social Security Number. Cigna claims that fraud is prevalent and the only way that they can...
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#1128048
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I was out of work for 4 weeks due to a gallbladder surgery. I applied for short term disability and was approved. I was assigned a claim manager Lorenzo Lopez, what a joke. Never and still to this day almost 6 weeks later have I ever heard from him or have been able to...
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1.0
I didn't like
  • Run around for answers
#1122356
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Cigna - Short term Disability

Cigna
#1132551
Diagnosis was Vertigo, doctor filled out every Document Cigna wanted after 4 weeks still no determination, always same answer not enough info, I'm going back to work soon should not had to stress over being sick and short term Disability payments, i did use up all my PTO or Vacation time
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United Healthcare vs. Cigna

Cigna
#1110577
My company went from the worst Healthcare Insurance Company United Healthcare to The Greatest Insurance Company Ever! Cigna
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Cigna - Terrible

Cigna
#1101814
1.8
Details
Their employees are trained to say that the tests or services your doctor ordered for a specific reason are" not medically necessary ".
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Cigna - Prices on medications

Cigna
#1040463
3.4
Details
Forcing me to use express scripts. My trulcity at rite aide was out of pocket 25$ a month . Now i must pay 177$ a mont at rite aid or 100$ a month for home delivery
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Discounts and Special Offers
Diversity of Products or Services
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Reliability
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Value for money
Website
Called to check status of my std claim which shows active but not updated. I was told that they did not recieve my Dr. Notes which I have faxed twice. My case manager is always out of her office so I requested to speak to someone else. Gwendolyn called me back. I was...
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#1119295
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I went out on long term disability in November of 2015. I got unfairly denied Ltd and had to file an appeal. They used stall tactics holding off on sending my case file to waste my appeal time. Then sent me hundreds perhaps even a thousand pages many were four or five...
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1.0
#1118774
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I had surgery and was approved for fml and short term disability and still have not received ANY payment. Getting through the nonworking phone menu to talk with someone who sends you to talk to someone else who sends you to talk to someone else who has no answers is my...
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1.0
#1115147
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Short term approved back in June. Seemed like everything going ok. Then suddenly wasnt receiving a check from them , not that they were consistent. Was told by my claims manager that they are waiting on my doctors office to send my records. Well my condition and...
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#1110866
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Cigna denied my MRI.... I have a bulging disc which is very painful since 2015 and my doctor ordered an MRI exam but CIGNA denied it two times! Because Cigna knows that there's a reason for an MRI....and the reason is for me getting a surgery. CIGNA doesn't want to pay...
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Anonymous
Mary0061

In addition to that suggestion, file a formal complaint online with your state's insurance commissioner! I have found you get results from them in OH and FL anyway as they li...

Anonymous
LR Swenson

Get your doctor to file an appeal with your insurance with proof that it is needed and have heard some of them have been approved.

#1108709
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Every service my providers have requested from out-of-network providers have been denied. The most recent request was for a visit to the spasticity clinic at Craig Hospital (I have a totally fused spine and severe back and neck pain as well as myelopathy - in other...
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1.1
I didn't like
  • Authorization process is ridiculous
  • Inaccurate billing
  • Referral policies
#1098958
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In 30+ years of professional life, I have had health insurance through multiple carriers and Cigna is, bar none, no comparison, the absolute worst. I would rather deal with the cable company or the IRS than Cigna. With those two, at least I receive something in return...
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1.0
#1097379
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