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1.3 Based on 82 reviews
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    • Customer service people are very nice and helpful 1
    • Diversity of product 1
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    • No accountability 10
    • Deceitful business practices 7
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Cigna must get rid of all there New Zealand staff, they do not have an idea of how to work with customers. Secondly do not use Cigna you will be very sorry the day you need to claim. I am a business man and never see that you must hold the line for 38 minutes and the person who answers the phone can't help you, please hold for next, it just sucks. Wait for a simple answer for 4 days, need to call back and same thing, they never call back. What... Read more

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Had a fall, paramedics took me ER at a local hospital. ER doc told me I was going to be taken to the orthopedic floor and admitted and scheduled to have surgery the next morning, first thing. Surgeon ordered me to stay in hospital again overnight. Left the following day, late afternoon. Cigna has denied my claim no matter how it has been submitted for five months now. The latest is they had an outside so-called doctor that supposedly looked... Read more

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I have had problems with cigna since first started this year it has been a night mare i started in january and i paid every month i was late but i was always paid. i sent in a payment for august and i went to the dr they covered all my benefits. in September i went to the pharmacy to get my meds for the month and i found out with out any letters or any notice that my policy was cancelled. i found out while i was in the pharmacy. i got a call... Read more

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My neuro surgeons request fir authorization of a disc replacement has been denied inspite of the submission of a positive mri, 6 months,of exhausted therapeutic attempts and the fact that I am nearly immobile! Cigna has denied me stating I need to be under care for 1 yr . Cigna requires I attend 6 months of a questionable and outdated practice from the 50's also known as CBT. Cigna finally requires,that I be cleared by a phsychiatrist. This is... Read more

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Dealing with Cigna is an absolute nightmare. I've personally reached out to them dozens of times over the last 4 months trying to resolve one small issue with a flexible spending account balance and each time a representative says they will get back to me within a few days. I never receive return phone calls and the issue never gets resolved. Cigna representatives intentionally delay resolution and mislead customers. Now they've successfully... Read more

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Operator had no idea how to access an account balance for health savings account. Then said "we have been directed not to answer any questions on the subject". Ask for supervisor, "not available". Asked to wait on supervisor , it has been 34 minutes so far and no supervisor. Still waiting, I am a Director in my company, there is an amount of ability to influence who we choose for our provider. I will be using that influence. Read more

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Due to a paperwork issue, my yearly deductible with Cigna should have been cut in half at the end of March 2016 due to a change in dependents but was not. Then I had an accident in April involving emergency services. When medical bills started coming in that May, I tried to resolve the issue with Cigna to have medical claims paid. Both I and my HR department have contacted Cigna each time receiving a different reason why the claims could not... Read more

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Cigna asurrance life insurance policy wont pay off my daughters policy. They take your money but then when its time to pay off they deny your claim. They shouldn't be allowed to get away with this. My husband employer Navicent Health Center stated that she was a dependent and she has been on his insurance for a few years. Fraud do not do business with Cigna. Tell your employer if they haclve cigna go with another company Read more

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  • From mobile
  • Nov 03
  • #948382

I just recently placed a customer service call and i was on hold for over 20mins only to have the customer servuce agent return with the exact same info i provided to her, then she talked over me as i asked questions cordially, when i asked to speak to her immediate supervisor i was hung up on!! Great customer service ill say!!

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I am also dealing with cigna and carecentrix. I am finding out that the cost associated with carecentrix and what is billed is fraud...say your item cost 100.00. cigna get a 20% discount. Carecentrix handles the billing, not cigna. says will pay 100% @ 100.00 and you owe 20.00 for the 20% from your cigna policy. But you find out that carecentrix pays only 60.00 and still bills you for the full amount..100.00..fraud..plan and simple. my policy... Read more

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