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    • No accountability6
    • Inaccurate billing3
    • Wait wait wait3

  • Apr 23
  • Health Insurance
  • Willimantic, Connecticut
  • Insurance Policy
  • 15
  • REVIEW RATING 3/5

I hurt my lower back and I have been out of work since Oct. 2014. I went to my PC and then to a chiropractor. My spine was crooked and I had a hard time doing anything. I was so crooked that one leg was almost 1 inch longer than the other. People with back troubles know what I'm talking about. My chiropractor was a huge help in getting me straightened out again. I still have pain and 2 herniated... Read more

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  • Apr 21
  • Health Insurance
  • Greenville, Florida
  • Billing Department
  • 10
  • REVIEW RATING 3/5

They send you about 20 bills each with different amounts for different procedures not defined in detail. All state your insurance did not cover them. I resubmitted my claims to my insurance company many time over and each time carecentrix would come up with a reason to cover a small portion but not all until the remaining charges were sent to a collection agency. Never again will I have any... Read more

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  • Apr 06
  • Health Insurance
  • Little Rock, Arkansas
  • Insulin Pump Supplies
  • 8
  • REVIEW RATING 4/5

September 2014 DME claim for insulin pump supplies still not resolved. Cigna is stating that Carecentrixs did not send a claim for them to process as secondary. Every quarter I have to be the middle man getting issues resolved between CareCentrixs and Cigna. Carecentrixs for whatever reason, only submits the coinsurance that my primary states I am liable for. Why are you not submitting the claim... Read more

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  • Mar 20
  • Health Insurance
  • Nampa, Idaho
  • Dental Coverage
  • 14
  • REVIEW RATING 4/5

Horrible customer service! They don't cover what they say they will what you pay for. They have very few dentists that are in keyword. And, even if you find a dentist on their website listed as in network, they pay out of network percentages. When you dispute the claim and send screen shots of their website page where it shows the dentist listed as is in network? Its denied. Best part... my eob... Read more

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  • Mar 17
  • Health Insurance
  • Wilkes Barre, Pennsylvania
  • Disability Insurance
  • 12
  • REVIEW RATING 3/5

horrible! dont apply for their voluntary life coverage or disability through them from your employer they are just horrible, un educated people who are not involved in the medical field, they just wing it and decline you even if you are one pound over weight. if you want life insurance, go somewhere else cigna seems to play favorites with people who make a lot of money and you make a fit... Read more

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  • Mar 17
  • Life and Casualty Insurance
  • Life Insurance
  • 13
  • REVIEW RATING 4/5

I have a Connecticut General life insurance policy that is now administrated by CIGNA. I have been paying quarterly via auto-check for years. I paid my October 1, 2014 bill for $133 promptly, as always. In December 2014, I received a letter indicating that my Life Insurance Policy was cancelled due to non-payment of the October 1, 2014 premium. WTF! I downloaded the cancelled check from my... Read more

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  • Mar 16
  • Health Insurance
  • Cpap Machine
  • 25
  • REVIEW RATING 4/5

Cigna insurance farms their entire sleep medicine program to CareCentrix. They are the middle men for Cigna. This means that CareCentrix determines weather or not to pay a claim, like an insurance company and then they pay THEMSELVES, like a medical equipment supplier! I was renting a CPAP machine from them for sleep apnea. When I told them that my doctor was changing the prescription for my CPAP... Read more

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  • Mar 16
  • Health Insurance
  • San Diego, California
  • Insurance
  • 15
  • REVIEW RATING 3/5

I had Cigna for approximately 10 months without any claims or deductibles. I realized today that they increased my premium (autopay) from $160 / mo to $315!! I called to point out that they were accidentally double billing me... only to find out that they had mailed me some letter amongs the thousands of junk letters they sent that informed me my rates would be increasing unless I opted into... Read more

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  • Mar 10
  • Health Insurance
  • Atlanta, Georgia
  • Ct Scan Coverage
  • 37
  • REVIEW RATING 4/5

Cigna outsources approvals for medical imaging to an unknown entity. They denied the CT scan that my primary care doctor ordered (she has been my primary care doctor for 16 years and knows a lot more than the bean counters at CIGNA) - she ordered the scan after I had non-heart chest pains and lost 20 pounds in a month - CIGNA denied the claim. I pay $16,000 a year to them for my family and incur... Read more

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  • Mar 06
  • Health Insurance
  • Cleveland, Ohio
  • Medication
  • 26
  • REVIEW RATING 4/5

CIGNA the money grabbers took nearly half of my husbands settlement from the Pradaxa class action lawsuit. He was forced to take this medication when my previous employer switched from Medical Mutual to CIGNA. Medical Mutual had no problem authorizing in home blood tests for INR checks for the blood thinner Coumadin for 4.5 years. CIGNA refused so we had to find a medication that he could take... Read more

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