CIGNA Complaints and Reviews

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CIGNA
Main address: PO Box 5400 18505 Scranton PA
800-244-6224, 866-449-8358, , https://secure.cigna.com/form/formmail/cust_svc_prof/index.html
  • 108+8 mobile complaints
  • $180K claimed losses
  • $1.6K average
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  • From mobile
  • CIGNA
  • Oct 16
  • by anonymous
  • #547343

It seems Cigna likes to play games with people's money. I'm owed 724.00 in reimbursement and called them over 11 times. No one cares I'm passed along, told being processed and nothing. I made requests for supervisors to call me back nothing. Add comment

  • From mobile
  • CIGNA
  • Oct 07
  • by anonymous
  • #543574

Submitted a claim for reimbursement 4 months ago for 520.00. I have called numerous times and keep getting the run around from the last 4 agents I have spoken to. Today spoke with a supervisor and she said I need to resubmit the claim to her and it could take up to 30 days to process. I asked what the last 4 agents that I have talked done with my claim and she said she would reach out to them. Add comment

     

  • Sep 29
  • Health Insurance
  • Albuquerque, New Mexico
  • Dental Insurance Claim
  • 26

Have tried calling more than 10 times to find out why they have not paid a dental claim for a FED-EX Employee. They are out and out LIARS! They are by far the worst company to deal with and no one should ever purchase CIGNA Dental knowingly! We are now involved with insurance commmission in the state of NM to pull their priviledges in NM. We at one time considered being pre-ferred provider... Read more

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  • Sep 28
  • Health Insurance
  • Lancaster, Pennsylvania
  • Insurance Service
  • 104

Oh what a horror story! I am so glad to have found this site and hear the other problems one has with Cigna! I remember talking to an agent who informed me that Cigna has an A+ rating for consumers and that my present insurance company has a B+. Well, my present company pays everything with no questions asked, have stood by me for 7 years and Cigna won't even approve me for being a secondary... Read more

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  • Sep 23
  • Health Insurance
  • Lawrenceville, Georgia
  • Dental Insurance Coverage
  • 2
  • 2
  • 55

Last June 2014, I had some partials made by Gwinnett Family Dental, I paid in advance what the office requested, the balance was to be paid by Cigna, that is what I was told back then. About two weeks ago I got a letter from the Dental office requesting me to paid in full the remaining balance of $ 591.00 dlls because Cigna is refusing to pay their share, They say partials were made for teeth... Read more

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  • Sep 22
  • Health Insurance
  • Wilmington, Delaware
  • Diagnostic Service
  • 92

On 9/15/14 my primary care physician had requested an MRI for a neck injury. He was denied 3 consecutive times by CIGNA. His best advice was for me to head to the local ER, which I did on 9/17/14. The Physician's Asssitant there recommended that I see a neurosurgeon to determine the nature and extent of the damages in my back, arm and fingers. The PA also ordered a CAT scan which CIGNA... Read more

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  • From mobile
  • CIGNA
  • Sep 17
  • by anonymous
  • #535279

Cigna is horrible. They are denying procedures like MRIs and stress tests that doctors want to do in order to find out what id going with their patients. They advisr it isn't medically necessary. How do they know. Add comment

     

  • Sep 05
  • Health Insurance
  • Lakeland, Florida
  • Cigna Health Insurance
  • 1
  • 1
  • 93

I recently had a routine colonoscopy supposed to be covered 100%. Now I owe $900 in bills because in a previous test I had a polyp. This procedure is now considered medical and not preventive. What a rip off I guess they want you to wait until you have cancer and then they will cover it. Cigna is the worst insurance I have ever had through an employer. So even though it is now considered a... Read more

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  • Aug 25
  • Life and Casualty Insurance
  • Poor Customer Service
  • 49

Poor customer service. We are in August. I called because they haven't sent me a Bill and every time I call they said I am goid until November then I get a letter telling me I will be cancelled if I don't send payment. They had dropped my son in February without letting me know so they have credited my account and that is the reason I didn't owe any money. They claim the never got proof that he... Read more

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  • From mobile
  • CIGNA
  • Aug 20
  • by anonymous
  • #524064

My coverage gets cancelled every 3 months due to their computer errors. This results in 2 phone calls each time resulting in about 2 hours on the phone to get it cleared up. Each time it happens again. 4 times this year. Waiting for open enrollment so I can get insurance elsewhere. The stress from dealing with my insurance company is going to result in the demise of my health. Add comment

 
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