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  • Customers like
    • That they were supportive and helpful 1
  • Customers don't like
    • No accountability 8
    • Terrible customer service 6
    • Wait wait wait 3

called in to customer service to check status of authorization, which an RN was to call me back to finalize. 2-days and no contact from an RN - so I call and get Susan W. w/ customer service after being on hold for over 30-minutes, she repeatedly states that patient cannot be found, a man is talking in the background, so I assume she works from home, and as such was too busy to help me... she... Read more

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  • From mobile
  • Cigna
  • Feb 02
  • #782568

I had arches insurance which is alot better insurance than cigna it is the crapiest insurance don't cover m6 medicine for upper reflex i am in constant pain because i cant afford nexium because of cigna. Add comment

,I signed up with Cigna short term disability got hurt at home on January 8th from a fall 16 foot off a ladder had severe injuries head trauma and back problems and shoulder got terminated from my company on January 19th so they are denied and just close my claim after I've been playing these no good bombs for 11 yearsthey are the rudest people I've ever talked to you in my lifeand will do... Read more

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I bought short term disability through Cigna. Was out of work and filed for it. 2 denials 2 appeals over 50 calls and 6 visits to the doctor to fill out paperwork. Still nothing but excuses. Their doctor who has never seen or evaluated me decided I was not disabled even though 3 doctors who have actually treated me say I am. They don't tell you when you buy it, it is up to them to approve your... Read more

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I rate this company an F. I have an adult daughter who is in extreme pain with her knee and this insurance is dragging their feet with wanting to pay for anything, they only know how to say No, they have no suggestions. The staff is totally incompetent with medical issues. They should be sued for denial of service, needless suffering. What a disgusting sham of an insurance company. Add comment

They absolutly suck!!! Thry gave me the runarround for days.they say one thing and another says something different. They are the worst i have ever delt with in my life.and they all forsure gpt eachother back cause i bet w all the complaints nothing will be done. They dont care about the customers and they have not done pne thing in a whole week to help us. At all our son needs crutches and we... Read more

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Lied to from the beginning, nor premiums being paid, still no record of us in their system. I'm on life saving medication, and now am without because of Cigna. If I pass due to complications of my chronic illness, my family shall sue for willful noncompliance on the part of Cigna for withholding life saving treatment. Do not, if possible go with these horrible scumbags. I do believe in karma,... Read more

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  • From mobile
  • Cigna
  • Jan 14
  • #770636

I don't understand how Cigna can determine if your leave is relevant or not. My son has asthma and they denied his leave. Cigna is awful and unfamiliar about health conditions. Add comment

  • From mobile
  • Cigna
  • Jan 12
  • #769147

Horrible I called 4 x today and got different information and none of them solve my problems Add comment

My husband was hospitalized for ten days in 2015 now Cigna denies coverage for this admission and sticks me with a $192,000.00 bill. No matter how many times I send them records they tell me that the hospitalization wasn't medically necessary. Ten days? Something was wrong with my husband, wouldn't you think. The other problem is hte hospital that has engaged in outrageous exorbitant billing... Read more

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