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1.3 Based on 60 reviews
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  • Customers like
    • Nothing yet 3
    • Diversity of product 1
    • That they were supportive and helpful 1
  • Customers don't like
    • No accountability 9
    • Terrible customer service 6
    • Wait wait wait 5

Cigna's health insurance is the worst insurance have ever felt with. My husband has not been able to work for 2 months. We have been trying to get them for over a year to help him with his back pain. Not only did they deny his surgery to help his back but they denied the test to prove he needs back surgery. He has to take 4 pain pills a day along with muscle relaxers and other medicine and lay on a heating pad and ice pack all day. They he... Read more

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This will be the third time I have reached out to Cigna Customer Service, by phone and email. We have been seeing Physicians at Conifer Medical Center (CMC) in Colorado for what seems like forever. They are close and convenient to me and my family. We have heard Cigna say that CMC declined to participate in Cigna's insurance as an individual provider for 2016, which is untrue. We have heard CMC tell us that Cigna sent them a letter saying they... Read more

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Physical Therapy is covered for 60 days in my plan (East coast area). However, the CIGNA computers detect 60 LINE ITEMS of charges (there can be 3 or 4 PT line items in one visit) and then subsequent claims are not paid. I called CIGNA and the month's PT charges were corrected. It was the CIGNA rep who explained how the 'computer' made the error. The following month, the PT charges were AGAIN denied (or rather the charges were assigned to me to... Read more

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I have degenerative disc desease. I have had a disc fusion and a nuerostimulator implant surgery. I now have a titanium plate and screws holding my spine together, 4 discs bulging onto my right nerve root and a constant electrical pulse going down my right leg. I have been on long term pain management since my last operation with absolutely no change in my medical condition but Cigna has now denied my claim for the third time in just over 4... Read more

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I called Cigna SEVERAL times to confirm they will have 100% covered for the service before i go for the service. My service provider also called to check for it. After a few weeks, they send me a letter that they will not pay for it. "notwithstanding the assertion of miscommunication by our customer Service Representative, express...." It means Cigna customer service call 24/7 is equal nothing. they can tell you 100% free, 100% cover, BUT you... Read more

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Worst company for any employers disability insurance. They take out 25% FIT and also they take out SS also and they also tax the 70% your paid leaving you with less than 25% income. I have been on disability for 3 weeks and they are the worst company to deal with because they screw the employees of companies who paid into disability. No one should ever purchase from this company Cigna ever. They will destroy your life. I tried to talk to... Read more

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I was diagnosed with severe sleep apnea and chronic hypoxema where my brain, heart, lungs, liver, and other vital organs do not get enough oxygen. It was one thing to deny me a sleep study, but then to say I could work when I was falling asleep on the highway and in public places was particularly pitiful. I was so short of breath that I had to stop grocery shopping because the sleep apnea was affecting my body at the cellular level (grade 1... Read more

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My husband, as of 2014 did not qualify for Part D prescription coverage, his disability payments were too high they said, and we could not afford the premiums for Part D coverage so we DECLINED PART D COVERAGE AT THAT TIME! Then at some point in 2015 he was automatically enrolled in Cigna insurance - with out our knowledge. We did not receive any paperwork regarding the enrollment, nor did he receive any benefits for the enrollment. Then in Jan... Read more

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Terrible company... If you have a nice respresentative handling your claim all of a sudden- don't trust them! It's a trick. They're getting ready to terminate your benefits... Don't be fooled into thinking they'll handle your claim fair and responsibly... They have call records from another claimant mixed up in my file, which led to another wrongful termination of benefits. Thanks Cigna! Please correct and remove the inaccurate information in my... Read more

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I had short term disability through Cigna by my employer. First thing was they gave an incomplete list of what was needed to be sent. I had to do that 4 times. By the time I got my first paycheck it was a month. Then when my claim had to be renewed I called them and gave them all they said they needed. I waited and my pay was only what my employer gave me for earned PTO. I called. The girl then informed me that my doctor has to send them... Read more

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